You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail. Items may require assembly. You’ll receive notification as soon as the order ships.
Home Delivery – We will deliver larger items directly from an independently owned and operated Homes & Decor Superstore Pte Ltd Singapore (depending on the store proximity to the final destination.)
After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
For Standard Shipping items (smaller, lighter items via courier or mail) eligible for 1-day or 2-day delivery, you will see a “get it by” date on the product detail page and an “estimated delivery date” during checkout and in your order acknowledgement email. The “get it by” date and “estimated delivery date” indicate when we expect to fulfill your order based on our product availability and delivery capacity at that moment. Changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, such as a strike, natural disaster, or inclement weather, may delay delivery of your order.
For In-Home Delivery orders, typically around two business days after purchase, the delivery service will contact you and schedule your delivery date.
For Standard Shipping items: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives.
In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.
With minimum spend of $500, we do not charge for In-Home Delivery. Consequently, courier services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart.
If incorrect items are delivered or your order is incomplete, call Customer Care and we will make it right.
In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care, Monday-Friday, 8 a.m. to 5 p.m. (GMT+8) & Saturday, 8 a.m. to 12.00 p.m. (GMT+8).
Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care, Monday-Friday, 8 a.m. to 5 p.m. (GMT+8) & Saturday, 8 a.m. to 12.00 p.m. (GMT+8).
To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, There will be a charges of $10 every level from level 5 and above if elevator is not available for deliveries.
In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
We are able to, but please inform us during your purchase or during scheduling home delivery with you. Please note that we can only provide one to one disposal and you will need to dismantal it.
After completing your online order, we send an email to you confirming the purchase and method(s) of delivery.
Standard Shipping - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order. You can track the delivery status by clicking here.
In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by clicking here.
Contact the store where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Click here for our Store Locator.