COVID-19: A NOTE TO OUR CUSTOMERS   LEARN MORE
loc-white
My Account
  • Home >
  • Terms & Conditions

NEW! WAYS OUR TRUSTED EXPERTS CAN HELP
SALES 97796417   |   CHAT   |   CUSTOMER SERVICE

Terms & Conditions

Placing an Order
Shop 24 hours a day, 7 days a week at shop.ashleyfurniture.sg. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.

GST
All merchandise purchases are inclusive of GST. GST is calculated at the time of purchase and is generally based on the total selling price of each item, may include discounts and shipping and processing charges.  

Delivery Methods
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or other). Items may require assembly. You’ll receive notification as soon as the order ships.

In-Home Delivery – one.intlhomestore.com will deliver larger items directly from Homes & Decor Superstore Pte Ltd 
After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a cancelled order.

In-Home Delivery Fees
In-Home Delivery will deliver larger items directly from Homes & Decor Superstore Pte Ltd 
Note: There will be a charges of $10 every level from level 5 and above if elevator is not available for deliveries.

Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery. 

For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.

Items that are refused will be covered by our Return Policy.

Change or Cancellation
As soon as your order is placed, our fulfilment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

For Standard Shipping, please call Customer Care. You will receive an email confirming the cancelled order or items, of a cancelled order. If the product has already shipped, you may return it under our Return Policy.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Care . If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.

Return Policy
one.intlhomestore.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.

Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. To report delivery damage or make a return, call Customer Care. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

In-Home Delivery Items
You have 72 hours after a In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your order confirmation email for assistance.

Return Requirements
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.

Mattresses
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery.  Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.

Exchanges/Refunds
Please check with our Sales Associate (Call or Whatsapp +65 9779 6417) for availability of your order before finalizing your purchase. There is a charge to be imposed for cancelled orders (3.4% +$0.50 per transaction). Strictly no cancellations for items under clearance or70% Off (Limited Quantity).

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are non-refundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.