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In-Home Delivery Fees
In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling us, the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
Change or Cancellation
Strictly no cancellations allowed for items under the clearance section or 70% Off (Limited Quantity). Please be informed that there is a charge to be imposed for cancellations (3.4% +$0.50 per transaction).
As soon as your order is placed, our fulfillment process goes into motion. The sooner we receive a request, the faster we can revise your order.
If you want to make a return, please follow these guidelines so we can better assist you.
Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery. To report delivery damage, call Customer Care. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
We reserve the right to apply a 30% surcharge for cancellations without a valid reason. We seek your understanding regarding this.